FAQ

What does Calm System sell?

Desk and workspace accessories: lighting, organisation, monitor and laptop accessories, desk mats and workspace essentials.

Where do you deliver?

We currently deliver to addresses in the United Kingdom only.

How long will my order take?

We process orders within 1–3 business days. Delivery usually takes 5–10 business days after dispatch. These are estimates; see our shipping policy.

How much is delivery?

Delivery costs are calculated at checkout, before you pay.

Can I track my order?

Yes. When your order is dispatched, we'll email you tracking details where available.

Can I return something if I change my mind?

Yes. You can cancel within 14 days of receiving your order, without giving a reason. Email us within that time, then send the item back within 14 days of telling us. We'll refund you, including standard delivery, within 14 days of receiving the item or proof that you've sent it. You pay the return postage for change-of-mind returns. See our refund policy.

What if my item arrives damaged or faulty?

Email us with your order number and a photo, and we'll put it right. Under the Consumer Rights Act 2015 you're entitled to a repair, replacement or refund for faulty goods, and we pay the return postage. This doesn't affect your statutory rights.

Is my payment secure?

Payments are processed through Shopify's checkout and our payment providers. We never see or store your full card details.

How do I contact you?

Email calmsystems3@gmail.com or use our Contact page.