Shipping policy

1. Where we deliver. We currently deliver to addresses in the United Kingdom only.

2. Processing and delivery times. We process orders within 1–3 business days (Monday to Friday, excluding UK bank holidays). Delivery usually takes 5–10 business days after dispatch. These are estimates. If your order is going to be significantly delayed, we will let you know. If we cannot deliver within 30 days of your order, unless we agreed a different date, you may cancel for a full refund.

3. Delivery costs. Delivery costs are shown at checkout before you pay.

4. Tracking. When your order is dispatched, we will email you a confirmation with tracking details where available.

5. Orders in more than one parcel. Items may arrive in separate parcels. You will not be charged extra for this.

6. Delivery address. Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and we may ask you to pay the extra delivery cost.

7. Missing or damaged parcels. The goods are our responsibility until they are delivered to you. If your parcel has not arrived, tracking shows it as delivered but you have not received it, or it arrives damaged, please email calmsystems3@gmail.com as soon as you can with your order number, and photos for damaged items. We will look into it with the carrier and arrange a replacement or refund where appropriate.

See our refund policy for faulty or damaged items. This policy does not affect your statutory rights.